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This website is intended exclusively for healthcare professionals residing and/or working in the UAE.

Privacy Policy

Last Updated: June 20th, 2021
Sanofi-Aventis respect the interest that visitors to our websites have in understanding what information is collected electronically, how it is collected, to whom it is or may be disclosed and how it is used. Sanofi-Aventis has developed this online privacy policy to address those questions.

This Policy Includes:

  • Important limitation to this online Privacy Policy
  • Collection of Personal Information
  • How Personal Information may be used
  • Who Personal Information may be disclosed to
  • Security
  • Visitor tracking information
    • Cookies
    • Web Logs
    • Pixel Tags
    • Social Plugins
    • Google Analytics
  • How to stop getting communications
  • Accessing, Correcting or Deleting Personal Information
  • Updates to this Privacy Policy

Important limitations to this online Privacy Policy

  • This policy addresses only information that is or may be collected on our Websites – which are NOT intended to be used by non-residents of the United Arab Emirates .
  • This policy applies only to information collected on websites that are directly linked to this policy and does not apply to information collected in other areas, whether online or offline. This policy does not apply to third-party websites that may be accessed through a link from a site covered by this policy. You should review the privacy policies of any third-party websites to understand how that site collects, uses and discloses any Personal Information or non-Personal Information (as defined below).
  • This policy does not apply to information collected through applications on mobile or personal devices, even if the application may be accessed through a link from a site covered by this policy.

Collection of Personal Information

“Personal Information” is information that directly identifies you or could reasonably be used in combination with other information to identify you and which is submitted to and/or collected by Sanofi-Aventis web sites and maintained by or for Sanofi-Aventis in an accessible form. Examples of Personal Information that directly identify you can include your name, driver’s license number, , biometric or genetic data, street address, telephone number, email address and other similar information. Examples of Personal Information that when combined with other information may be able to identify you include race, gender, date of birth, health condition or status, employment status, zip code and other similar information. Both types of information are considered “Personal Information” for the purposes of this policy.

Please do not submit any Personal Information if you do not want it to be collected. You should be aware, however, that without providing requested information, and you may not be able to participate in particular features or activities that require such information. Certain areas of our websites allow you to contact us to ask questions or provide comments or other information. Please be aware that when you ask questions or provide comments or other information, you may be disclosing Personal Information.

Non-Personal Information is information that is not personal, such as questions, comments, ideas and suggestions that you provide, or information that we may collect that is not linked to any Personal Information. Non-Personal Information will be treated as non-confidential, and we may disclose and/or use that information without any obligation whatsoever to you, for any purpose and through any means.

How Personal Information may be used

If you provide us with Personal Information, we may use that information to contact you by e-mail, regular mail, telephone or other means, to provide you with information you requested about specific products or services, provide additional future information about products or services that may be of interest to you, and to learn about and develop products and services concerning a particular disease or condition (e.g. market research). Sanofi-Aventis may also collect your Personal Information through its interactions with You either offline or online to better understand general trends on the basis of aggregated format data (e.g. analyze and predict your preferences), to better grasp your centers of interests, preferences and your opinion as a healthcare professional and personalize its communication and interaction with You.

Other or additional information about use of your Personal Information may appear at the point where you are asked to provide Personal Information in a form or data field.
Sanofi-Aventis may combine your Personal Information provided on Sanofi-Aventis web site with Personal Information provided in other online or offline records held by Sanofi-Aventis, and/or with records provided by third parties. Sanofi-Aventis may also combine your Personal Information with information gathered through cookies, web logs, pixel tags and other visitor tracking technologies, discussed further below. We use this consolidated information to help us better design Sanofi-Aventis websites and products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

Who Personal Information may be disclosed to

Sanofi-Aventis will not transfer or allow access to your Personal Information to third parties, except :

(i) to affiliated entities within the Sanofi Group, whether in the United Arab Emirates, or in other countries;

(ii) to vendors and service providers who provide services to us (e.g., market research) or who assist us in providing service to you (e.g. a fulfillment company for processing and mailing purposes) whether in the United Arab Emirates, or in other countries;

(iii) in connection with security related or law enforcement investigations or in the course of cooperating with authorities;

(iv) to comply with legal requirements or to establish or exercise our legal rights or defend against legal claims;

(v) when we believe it is necessary to share information in order to assist in an investigation regarding, or to prevent, illegal activities, suspected fraud, or situations involving potential threats to the safety of any person;

(vi)upon a sale, merger, assignment or transfer of the business of the website to which the information relates; and

(vii) to third parties with whom Sanofi-Aventis is jointly marketing a product or service or jointly conducting a program or activity “Recipients”).

Any affiliated entity, vendor or service provider, or other third party who is permitted access to, or to whom we transfer, Personal Information is required to keep your Personal Information confidential. However, some of the Recipients may be located in countries, which do not ensure the same level of personal data protection as the country the United Arab Emirates. In such case, Sanofi-Aventis has implemented appropriate mechanisms to protect Your Personal Information. For more information on the countries where the data are transferred or on the data transfers mechanisms implemented, You can contact

In any event, Your Personal Information are accessed only by Sanofi Aventis and Recipients relevant personnel on a need to know basis and only for the purposes indicated above.


Sanofi-Aventis takes reasonable precautions to keep Personal Information secure against unauthorized access and use. However, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet. Sanofi-Aventis cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting personal information to Sanofi-Aventis websites, you must weigh both the benefits and the risks.

Visitor tracking information


Sanofi-Aventis websites may use a tracking technology called a “cookie.” A “cookie” is a small text file that a website can place on your computer’s hard drive in order, for example, to collect information about your activities on the site, to track your preferences and selections, or to show you advertisements based on your interests, such as banner ads relating to Sanofi-Aventis products and services. Cookies may be placed on your computer by Sanofi-Aventis (a “first party cookie”) or by another company or advertiser that Sanofi-Aventis engages to provide services or advertising on a Sanofi-Aventis website (a “third party cookie”). It is possible that these cookies could be used in combination with other information to identify you.

With most internet browsers, you can erase cookies from your computer’s hard drive, block all cookies, block specific kinds of cookies, or even receive a warning before a cookie is placed on your system. Refer to your browser instructions or help button to learn more about cookies. You should be aware, however, that cookies might be necessary to provide you with certain features (e.g. customized delivery of information) available on Sanofi-Aventis websites. In addition, certain web browsers and other programs may be used to signal your preferences to Sanofi-Aventis about how or whether Sanofi-Aventis or third parties may collect information about your online activities. Currently, Sanofi-Aventis does not respond to such signals.

Web Logs

Sanofi-Aventis websites may also automatically collect and store web log information relating to your computer and your visit, such as the name of the domain and host from which you access the Internet; the Internet address of the website from which you linked to a Sanofi-Aventis website; the date and time you accessed a Sanofi-Aventis website, how long you spent and which pages you visited; your computer's operating system and browser software; and your Internet protocol (IP) address. An IP address is a number assigned to your computer by your Internet Service Provider so you can access the Internet. This number may change each time you connect to the internet (“dynamic IP address”) or it may remain constant (“static IP address”). If you have a static IP address, it is possible that this address could be used in combination with other information to identify you.

Pixel Tags

Sanofi-Aventis websites may also track your usage of the site through the use of pixel tags (also called clear gifs or web beacons). A pixel tag is a tiny graphic on a web page that is used to track pages viewed. Pixel tags tell the web site server information such as the IP address and browser type related to the visitor's computer. Pixel tags may be placed on online advertisements that bring people to a Sanofi-Aventis website and on different pages of our sites. Web beacons provide us with information on how many times a page is opened, and which information is consulted.

Social Plugins

This site may use social plugins (e.g., the Facebook “Like” button) to enable you to easily share information with others. When you visit our site, the operator of the social plugin may be able to place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you are logged into the associated social media web site (e.g., Facebook) while browsing on our web site, the social plugin allows that social media web site to receive information that you have visited our web site. The social plugin may also allow the social media web site to share information about your activities on our web site with other users of their social media web site. For more information about the information shared via a particular social media plugin, you should refer to that social media site’s privacy statement.

Google Analytics

Some of our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyze use patterns and may collect information about your use of the website, including your IP address.

How to stop getting communications

If you decide you no longer wish to receive information or communications about particular products and services, or from Sanofi-Aventis (for example, postal mailings, emails and telephone calls), you may opt out of any particular product or service or from all mailings by contacting us at the following contact information:

United Arab Emirates: or

An “unsubscribe” option may also be available through the Sanofi-Aventis website. You may also click on the “unsubscribe” link at the bottom of any Sanofi-Aventis email and follow the directions that appear on the screen in order to opt out of communications from Sanofi-Aventis. Please note that you may continue to receive materials for a period of time while our lists are being updated.

How may I access, correct or delete Personal Information?

You have a right to :

(i) access your Personal Information;

(ii) request rectification or deletion thereof;

(iii) object to the processing thereof;

(iv) obtain from the erasure of your Personal Data (“right to be forgotten”), and

(v) data portability and to request restriction of the processing to the extent permitted by applicable law.

You may request to access your Personal Information, that we remove your Personal Information from our current customer records or that we amend your Personal Information. Please notify us of your wishes by contacting Sanofi global Data Protection Officer for the via email at Contacting Sanofi-Aventis via email, You may be asked to answer several questions related to your Personal Information in order to allow Sanofi-Aventis to verify your identity.

In case of deletion request, Sanofi-Aventis shall no longer process your Personal Information unless it has compelling legitimate grounds to do so. However, after exercising the above-mentioned rights, Sanofi-Aventis may store your Personal Information after such time period in an archive mode, only to allow Sanofi-Aventis to comply with its obligations under applicable law requirements. For record keeping purposes, we may also retain certain Personal Information you submit in conjunction with commercial transactions.

Updates to this Privacy Policy

Without prejudice to your rights under applicable law, Sanofi-Aventis reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If Sanofi-Aventis changes its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy. Thank you for your interest in Sanofi-Aventis.